About The Hardwick
Voted the Best Restaurant in Wales 2012 and 2013 at the National Restaurant Awards, The Hardwick (overlooking the Brecon Beacons) is a fine-dining country-pub style restaurant with rooms, near Abergavenny in Wales. The rooms are chic and modern with designer textiles and the relaxed country-pub style restaurant directed by Chef Stephen Terry serves an extensive and innovative menu of locally sourced produce.
The Hardwick required a flexible user friendly EPoS solution to help manage the restaurant and support customer service. A key requirement was that the selected system needed to be easy to use so that it would minimise staff training. According to Stephen Terry pointOne fitted the ‘bill’ perfectly.
As part of the installation service, pointOne pre-loaded all the menu information at the restaurant including drinks list, providing a very smooth transition to the new EPoS system.
“pointOne EPoS delivers all the tools I need to serve my customers and my business better.”
Results – Everyone wins: both the customers and the business are served better!
For serving diners, waiting staff at the Hardwick simply key orders into the pointOne terminal and these are then automatically sent through for the kitchen to process. This gives clear concise instructions, speeds up service delivery and reduces errors from handwritten orders. At the end of service all food items and drinks are then allocated to customers’ bills and printed out for payment. There is also a facility to split bills, which is a useful feature for large parties.
The Hardwick also uses pointOne EPoS to manage wet and dry stock items. This enables the restaurant to monitor stock held and set promotions to shift stock nearing its sell-by date, thereby minimising waste. Using pointOne The Hardwick can also change menus in real time, to allow for seasonal changes.
Furthermore, according to the Hardwick, the business information provided by pointOne has been transformational. They can now manage stock and even monitor staff in terms of order taking, which aids productivity and gives them more control over their restaurant business.
The Key Benefits
PointOne EPoS provides restaurants with the following benefits:
• Enhanced customer service
• Ease of use reduces training and errors
• Automated & comprehensive customer billing
• Security and accountability
• Discourages fraud
• Improved management reporting
• Improved stock control
According to Stephen Terry, the pointOne EPOS system has been a great success, both in terms of managing his business and serving his customers he concludes: “pointOne EPoS deliver all the tools my restaurant needs to serve both my customers and my business better”.